Welcome to Sleep Impressions, LLC (“Sleep Impressions,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website, services, forms, patient communications, dental sleep management support, oral appliance therapy coordination, insurance-related services, text messaging services, and related online or offline interactions with us.
By accessing or using our website, submitting information through our forms, requesting services, receiving communications from us, or participating in our text messaging program, you agree to these Terms & Conditions. If you do not agree with these Terms & Conditions, you should not use our website or services.
1. Use of Website and Services
Our website and services are intended to support dental sleep medicine, oral appliance therapy coordination, patient communication, provider coordination, insurance-related processes, and general administrative services.
You agree to use our website and services only for lawful purposes and in accordance with these Terms & Conditions.
You agree not to:
- Use the website or services for any unlawful, fraudulent, abusive, or unauthorized purpose
- Interfere with or disrupt the operation, security, or functionality of the website or related systems
- Attempt to gain unauthorized access to any systems, accounts, data, or networks
- Submit false, misleading, incomplete, or inaccurate information
- Use automated tools, bots, scraping, or similar methods to access or collect information from the website without authorization
- Use the website or services in a way that could harm Sleep Impressions, patients, providers, vendors, systems, or other users
2. Eligibility
By using our website or services, you represent that you are at least 18 years old or are using the website or services with the involvement and consent of a parent, guardian, healthcare provider, or other legally authorized person.
If you submit information on behalf of another person, you represent that you have the authority to do so and that the information you provide is accurate and complete to the best of your knowledge.
3. Healthcare and Emergency Disclaimer
The information on our website and in our general communications is provided for informational and administrative purposes only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not be used as a substitute for professional medical advice, diagnosis, or treatment.
If you believe you may be experiencing a medical emergency, call 911 or seek immediate medical attention.
Dental sleep medicine services, oral appliance therapy, sleep apnea diagnosis, treatment recommendations, clinical decisions, and related healthcare matters should be reviewed with an appropriate licensed healthcare provider.
4. Dental Sleep Management and Oral Appliance Therapy Services
Sleep Impressions provides support related to dental sleep medicine, oral appliance therapy coordination, documentation, provider communication, insurance billing support, and related administrative services.
Our services may include, but are not limited to:
- Dental sleep medicine coordination
- Oral appliance therapy support
- Patient intake and scheduling support
- Insurance verification and billing-related support
- Documentation and clinical service support
- Communication with patients, dentists, physicians, sleep testing providers, insurance carriers, and other authorized parties
- Coordination with trained dentists and affiliated providers
- Support for treatment planning, follow-up, and administrative workflows
- Service-related reporting and follow-up
You agree to provide accurate and complete information necessary to support these services. Failure to provide accurate information may delay scheduling, treatment coordination, insurance processing, billing, documentation, or related service support.
5. Accounts, Portals, and Communication Preferences
If you are given access to a patient portal, provider portal, medical records system, or other online system, you are responsible for maintaining the confidentiality of your login information.
You agree to:
- Provide accurate, current, and complete account or portal information
- Keep your login credentials confidential
- Notify us promptly if you believe your account or login information has been compromised
- Update your contact information if your phone number, email address, mailing address, or other account information changes
- Use any portal, medical records system, or online system only for authorized purposes
6. Text Messaging Terms & Conditions
By providing your mobile phone number to Sleep Impressions and opting in to receive text messages, you consent to receive SMS and/or MMS messages from us regarding your healthcare services, appointments, treatment plans, oral appliance therapy coordination, billing matters, account information, requests for documentation, and other communications related to your care or account.
Consent to receive text messages is not a condition of purchasing any goods or services.
Types of Messages
Text messages may include, but are not limited to:
- Appointment reminders and scheduling notifications
- Treatment-related communications
- Oral appliance therapy coordination updates
- Billing and payment notifications
- Insurance-related updates
- Requests for information or documentation
- General administrative and account-related communications
- Customer support messages
- Promotional or educational communications where permitted and where you have agreed to receive them
Message Frequency
The number of messages you receive may vary depending on your treatment, account activity, service needs, and communication preferences.
Message and Data Rates
Message and data rates may apply. Charges are determined by your mobile carrier and are your responsibility. Sleep Impressions does not charge patients for receiving text messages; however, your wireless carrier’s standard messaging and data rates may apply.
Opting Out of Text Messages
You may withdraw your consent to receive text messages at any time by replying STOP, UNSUBSCRIBE, END, QUIT, CANCEL, STOPALL, REVOKE, or OPTOUT to any text message from us.
You may also opt out by:
- Contacting Sleep Impressions directly at 877-933-9470
- Emailing us at info@sleepimpressions.com
- Updating your communication preferences through any applicable patient portal, medical records system, or account system available to you
Please allow a reasonable period of time for your opt-out request to be processed. After opting out, you may receive a final confirmation message confirming your opt-out.
Even if you opt out of text messaging, Sleep Impressions may still contact you by telephone, email, postal mail, patient portal, or other methods as permitted by law and as necessary for your care, services, account administration, billing, legal notices, or other non-marketing purposes.
Help and Technical Support
For help with text communications, you may reply HELP to a text message from us, call 877-933-9470, or email info@sleepimpressions.com.
Accuracy of Contact Information
You agree to provide and maintain a current and accurate mobile phone number. If your phone number changes, you are responsible for notifying Sleep Impressions and updating your information through any applicable patient portal, medical records system, or account system.
Privacy and SMS Data
Text messages may not be encrypted and may be viewed by anyone with access to your mobile device. While Sleep Impressions takes reasonable measures to protect patient information, text messaging may present privacy and security risks. Please do not send sensitive medical information by text message unless specifically requested by our office.
Your information will be handled in accordance with Sleep Impressions’ Privacy Policy, any applicable Notice of Privacy Practices, and applicable federal and state privacy laws, including HIPAA where applicable.
We do not sell, rent, or share your mobile phone number, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.
Mobile information and messaging consent may be shared only with service providers, such as messaging platforms and technology vendors, as necessary to deliver and support our text messaging services on our behalf.
7. Privacy Policy
Your use of our website, services, portals, forms, and communications is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information, health information, SMS consent information, and other data.
If there is a conflict between these Terms & Conditions and our Privacy Policy regarding privacy practices, the Privacy Policy will control unless these Terms provide a more specific rule for a specific service or communication type.
8. Billing, Insurance, and Payment-Related Matters
You agree to provide accurate insurance, billing, and payment-related information when requested. You understand that insurance coverage, benefits, authorizations, deductibles, copayments, coinsurance, denials, and patient responsibility amounts are determined by your insurance carrier, plan, payer, or other responsible entity.
Any estimates or benefit information provided are not guarantees of coverage or payment. You may remain responsible for amounts not covered or paid by insurance, subject to applicable law, agreements, and billing policies.
9. Provider Network and Patient Responsibilities
Sleep Impressions may coordinate with dentists, physicians, sleep testing providers, insurance carriers, and other authorized parties as part of dental sleep medicine support.
You agree to:
- Provide accurate personal, health, insurance, billing, and contact information
- Respond to reasonable requests for documentation or information
- Attend scheduled appointments or provide reasonable notice when rescheduling or cancelling
- Follow instructions provided by your treating providers regarding oral appliance therapy, follow-up, and related care
- Notify Sleep Impressions or your provider promptly if your contact information, insurance information, or relevant health information changes
- Use any provided forms, portals, records systems, or communication tools only for authorized purposes
Failure to provide accurate information or follow applicable instructions may result in delays, additional administrative work, billing issues, denied claims, rescheduling, or other consequences described in separate policies or agreements provided to you.
10. Intellectual Property
All website content, text, graphics, logos, images, designs, documents, forms, service descriptions, software, and other materials are owned by Sleep Impressions or its licensors and are protected by applicable intellectual property laws.
You may access and use our website and materials only for personal, patient, provider, administrative, or authorized business purposes. You may not copy, modify, reproduce, distribute, sell, or exploit any content without our prior written permission, except as permitted by law.
11. Third-Party Services and Links
Our website or services may include links to or integrations with third-party websites, platforms, portals, vendors, payment processors, insurance systems, communication tools, or technology providers.
Third-party services are governed by their own terms, policies, and privacy practices. Sleep Impressions is not responsible for the content, security, availability, accuracy, or practices of third-party websites or services.
12. No Guarantee of Availability
Our website, portals, communication systems, forms, text messaging services, and related services may be unavailable from time to time due to maintenance, technical issues, third-party provider issues, security events, network outages, or other reasons.
We are not responsible for any delay, interruption, failure, or unavailability of website access, portals, communications, text messaging, email, phone systems, or other services.
13. Disclaimer of Warranties
Our website and general online services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Sleep Impressions disclaims all warranties, express or implied, regarding the website, online content, general communications, and related services, including warranties of accuracy, reliability, availability, merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that our website, online services, communications, or systems will be uninterrupted, secure, error-free, or free of viruses or harmful components.
14. Limitation of Liability
To the fullest extent permitted by law, Sleep Impressions and its affiliates, officers, directors, employees, agents, contractors, vendors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of, or inability to use, our website, services, communications, text messaging services, portals, forms, or related systems.
Nothing in these Terms & Conditions is intended to limit rights or remedies that cannot be limited under applicable law.
15. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Sleep Impressions, its affiliates, officers, directors, employees, agents, contractors, vendors, and service providers from and against any claims, damages, liabilities, losses, costs, or expenses arising out of or related to:
- Your use or misuse of the website, services, portals, forms, or communications
- Your violation of these Terms & Conditions
- Your submission of false, inaccurate, unauthorized, or misleading information
- Your violation of any law, regulation, agreement, or third-party right
16. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to conflict of law principles, unless a different law is required by applicable healthcare, insurance, federal, or other legal requirements.
17. Changes to These Terms & Conditions
Sleep Impressions reserves the right to modify these Terms & Conditions at any time. Updated versions will be posted on our website and/or patient portal where applicable.
If changes are material, we may provide notice as required or appropriate. Continued use of our website, services, or text messaging services after changes are posted constitutes acceptance of the revised Terms & Conditions.
18. Contact Us
If you have questions about these Terms & Conditions or need assistance with text communications, please contact us:
Sleep Impressions, LLC
Website: https://sleepimpressions.com
Email: info@sleepimpressions.com
Phone: 877-933-9470
Last Updated: June 18, 2026